Solutions Engineering
The solutions engineer is the battle-tested footsoldier of technical sales and customer success. It is the person who understands both the product and the customer’s problem and connects the two.
Technical sales
- Pre-sales discovery and scoping
- Demonstrations and proofs of concept
- Answering the technical questions that close deals
- Handing off cleanly to delivery
Customer success
- Onboarding and adoption
- Custom playbooks for your customers
- Working in the trenches when customers need help
How you can use it
We can scope the role, build the playbooks, or work with your team directly, a little or a lot. It can also be a formal role in your company on a fractional basis.